In this phase, the main goal was to get to know our case owner and their challenges to make sure the product would be designed in the right context. To achieve this, we used various methods to gain insight into our case owner’s struggles, routines, and preferences. We conducted interviews to better understand their needs. Based on these insights, we formulated an initial design challenge. Additionally, literature research was done to gain deeper knowledge about relevant topics that would help us with the design process. Finally, we created an initial list of requirements with all the information that we have gathered.

 

To read more about each process step, click one of the sections below.